From the Chief Technology Officer at Marathon Technologies

Jerry Melnick

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Webinar: Assessing the Impact of Planned and Unplanned Downtime in the Contact Center

Business continuity planning ranks among the top trends in a recent Dimension Data report on contact center technology. Yet many call centers aren’t equipped to deal with unexpected downtime from a system failure. These centers would lose productivity and sacrifice service levels when mission-critical tools like real-time reporting systems go dark.

Real-time reporting provider Inova Solutions, along with new partner Marathon Technologies, will host a webinar to discuss best practices for business continuity and high availability in the contact center. Presenter Scott Thompson from Marathon Technologies will discuss how to protect your real-time reporting investment from costly downtime and data loss.

Participants can register for the webinar here. Details are below:

What: Webinar: “Assessing the Impact of Planned and Unplanned Downtime in the Contact Center”
When: Wednesday, December 10, 2008, 2:00 pm EST

via Inova Solutions website.

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Jerry Melnick (jmelnick@us.sios.com) is responsible for defining corporate strategy and operations at SIOS Technology Corp. (www.us.sios.com), maker of SIOS SAN and #SANLess cluster software (www.clustersyourway.com). He more than 25 years of experience in the enterprise and high availability software industries. He holds a Bachelor of Science degree from Beloit College with graduate work in Computer Engineering and Computer Science at Boston University.